We appreciate all feedback on the services that we provide, and some of our customers have contacted us to let us know about their experiences.

If you would like to let us know what you thought when working with us, at any stage of the process, please contact us to do so or fill out the online form.
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Consumer Customers

“I am exceptionally happy with the service I received and nothing was too much trouble for Grant. I was happy to see that the same gentleman visited me on both occasions.”
Mrs S, Narberth
“Our pest control operative was really lovely, very helpful and did the job quickly and efficiently.”
Ms. Pritchard, Cwmbran
“Just a short note to say ‘Thanks’ for sorting out the re-work of the external Helifix bar-related mortaring. We are very pleased with the execution of the work, and will be happy to recommend Protectahome in future.”
Mr Walker, Ross-on-Wye
“Your operatives are very good, as are those who are office based. Very polite and knowledgeable, and always helpful.”
Ms Lightbound, Herefordshire
“Just a note to thank the entire team at Protectahome for the damp-proofing works carried out yesterday. The two men you sent were excellent, very helpful and have left a very tidy job.”
Mr Williamson, Nottingham
“Quick, concise and with a high level of customer care – very highly recommended.”
Mr W, London
“The surveyor who visited my property was very confident and knew what he was talking about. He spent time inspecting the property in order to solve the problems and was a very pleasant gentleman to deal with.”
Mrs D, Pontypool
“Excellent service. I am completely satisfied with every stage of the work.”
Ms Delahay, Cwmbran
“I would just like to thank Protectahome for being absolutely fantastic in every aspect. The workmanship has been exemplary and the team have been spot on; nothing less than professional and courteous at all times. The kitchen looks amazing and I cannot believe three months ago it was a damp squalid cave. “
Mr Gorman, Bolton
“I am very happy with the standard of workmanship and the attention to detail from a very professional and considerate team.”
Mrs P, Stourbridge
“Very happy indeed with the repairs to the property. Steve managed the project very professionally and Alan/Jim worked hard and effectively to complete the work on time. They were also fastidious to ensure there was minimal disturbance and mess. We appreciated your time, assistance and professional approach to a difficult job.”
Mrs P, Bath
“Everyone within Protectahome have been incredibly helpful and knowledgeable.

Please can you thank your team on my behalf, we are really looking forward in having a dry rot free home!”

Mr Lynch, Newport
“I have just rang to pay my bill and wanted to let you know how wonderful your guys are.

They were very pleasant and polite and made every effort to explain everything to me rather than just getting on with the job. I will definitely recommend your company in the future.”

Mr Davies, Leamington
“My wife and I would like to say we would recommend your company in the future to anyone who requires the successful design and implementation of a waterproofing system due to the no mess and no fuss replies. Thank you.”
Mr Cartright, Cheltenham
“Your boys have been so professional and friendly and I wouldn’t have any hesitation at all in recommending them (or you) to anyone. Thank you!”
Mrs. Keelan, Plymouth
“Thank you very much for sending the report so promptly. It is greatly appreciated. We will be in touch early next week!
Mr Harrhy, Cardiff
“Thank you for your company’s good services on our behalf. The technicians were both punctual and courteous; the apparent solution to our ongoing water ingress problem is a blessed relief, thank you!”
Ms. Griffiths, Bromsgrove
“Thank you for your efficient response, your pest technician arrived within 30 minutes of my call. He was extremely polite and efficient. I would definitely recommend Protectahome.”
Mrs Wilson, Wotton Under Edge
“Please pass on my thanks to your surveyor for his visit. I appreciate the fast turnaround on the report and we will most definitely be in touch soon to book the works.”
Mrs Robinson, Penarth
“I would like to thank Protectahome for the survey carried out this morning. Your surveyor was incredibly informative and knowledgeable. I was very impressed with the way he handled our problem and will most definitely be proceeding with your recommendations.”
Mr Wiliams, Bristol
“I would like to thank you and the boys for being brilliant from start to finish, and I have no hesitation in recommending you to others, which indeed I already have.”
Mrs Leonard, Exeter
“We would like to compliment the installation team on their courtesy and the care they took with our property whilst completing the work. Thank you for your assistance.”
Mr Harris, London
“The purpose of writing is simply to bring to your attention the superb service that your employee provided to me with the dry rot within my bathrooms; he was professional to the extreme and is a perfect ambassador for your company.”
Mr Weigold, Somerset
“Just a short note to thank you all for your hard work on our bungalow. Everyone at Protectahome was a pleasure to deal with and it is without hesitation that we would recommend you in the future to any unfortunate people stricken with damp and dry rot.”
Mr Morrey, Cardiff
“Thank you for a job well done by your operatives who were friendly and left no mess.”
Mrs Hyam, Powys
“I would like to take this opportunity to say how pleased we were at the level of service, response and workmanship of all concerned in this project.”
Mr Alcock, Newport
“I am writing to tell you how delighted we were with the way in which your company undertook this work. We have an old cottage and have had reason to employ several contractors over the years for various reasons, and we can honestly say that Protectahome were the most professional efficient and pleasant company to work with.”
Mr Rooney, Swansea

Commercial Customers

“Very knowledgeable staff – an all-round knowledge of not just one product. No ‘weak-links’ – all staff good and attentive. Many thanks.”
Mr. Wilson, Builder, Bristol
“We have been extremely happy with the service you have provided, in particular the service of our technician. He has been a wonderful person to know and absolutely fantastic in his service; always professional, on time and operates in a friendly, efficient manner. He is always happy to accommodate the times of visits to suit our needs. We would highly recommend this service.”
Owner, Coffee Shop
“Good, prompt and reliable service. Speed of service was quick and carried out in a professional manner.”
Ms. Rich, Letting Agent - Bristol
“Please pass on our thanks to your Structural Manager for all the good work from him and his team.”
Mr A, The Victory Services Club
“It’s been a great pleasure dealing with you because of your very professional approach on this project.”
Mr K, Holdings Company
“Please can you extend my thanks to the team from Protectahome for their professionalism and understanding during the survey work carried out on or flat last week.”
Mr K, Insurance Company
“Thank you so much for completing the work to our church well within the agreed time slot. This was an enormous help to us. The team arrived on time on the and the church fit for purpose by the next evening. Everyone was really impressed. Thank you very much to your operatives who are a good team. We very much enjoyed working with them.”
Mr Hatchett, Church - Devon
“I would like to inform you how pleased the school is with the service provided by Protectahome. Since 2006, visits have been regular & thorough. I am also pleased to say that when we have contacted you, the response has been immediate. I would be more than happy to recommend Protectahome to any other school as a very professional and helpful company.”
Adminstrator, Primary School - Llanelli
“Thank you for the good work. The tenant is very happy with your service and had nothing but praise for your company.”
Housing Officer, Social Housing Provider
“The standard of work is good and communications with Protectahome have been very good throughout the scheme.”
Clerk of Works, Newcastle City Council
“Protectahome completed the work before Christmas and were an excellent company to deal with.”
Project Manager
“I would like to let management know how pleased I am with the manner in which your technician dealt with my issue. I am happy to recommend Protectahome as I was so impressed with your work and attitude.”
Owner, Restaurant - Llanelli
“Our client would like to say how pleased he is with the quality of the damp proofing works you completed at his property and the tidiness of your tradesmen. Please thank your team for their hardwork.”
Office Manager, Estate Agent - Cardiff
“I would like to thank your operatives for the work completed on site. The structural repair works were completed to a very high standard with particular attention paid to disguising the anchor positions. Please also thank your structural manager. He has been really helpful throughout the process. I will recommend you to my colleagues and associates.”
Engineer, Local Council
“Yet again I am really impressed with how quickly you dealt with the dry rot problems in one of our properties.

I am very happy with the service you have provided and how accommodating everyone you have been. I will definitely be recommending you.”

Property Service Manager, Local Housing Association - London
“We would like to thank you and the staff we dealt with at Protectahome for your helpfulness and swift response to all our last minute enquiries.

We would not hesitate to use your services again in the near future or recommend them to a friend.”

Architectural Technician, Architect Firm - Plymouth
“Please thank your surveyor for his prompt attention, I will be in touch in due course to issue the respective orders for the dry rot works.”
Building Surveyor, Local Authority - Cardiff
“I would like to say how marvellous your pest technician has been with solving our flea infestation problem. Nothing is too much for him. He even came back last night to meet the cleaners because he thought they might be transmitting the fleas via the cleaners they are using. We greatly appreciate your services!”
Administrative Manager, Higher Education Institute - Plymouth
“I would like to take this opportunity of thanking your operatives for the way in which they conducted themselves onsite and the courtesy extended to the custodians. The works have been completed to a particularly high standard with particular attention being paid.”
Mr Western, International Multidisciplinary Consultancy - Stockport
“Following the recent completion of the pigeon proofing works at our premises, I am writing to thank you for successfully completing all work with minimum disruption. I would be pleased to use Protectahome for similar works for our other projects.”
Mr Fowler, Building Surveyors - Cardiff
“As Project Architect I wanted to inform you that I was very impressed with all work completed, and impressed with your employees who have recently completed the wall tie project at the church. All were courteous, tidy and utterly professional in their approach.”
Mr Crosbie, Architect Firm - Bristol
“I take this opportunity to commend your operatives for the care and attention to detail exercised during the installation of the anchors. There appears to be no evidence, other than the obvious core holes, of their presence on site. They are to be congratulated for the quality of their work.”
Mr Weston, Consulting Engineers - Bristol
“Many thanks for completion of the job. Very impressive system. Hope we will work together again.”
Mr Thomas, Building and Roofing Contractors - Cheltenham
“The performance and attitude of Protectahome has been excellent and I thank you for your contribution in this regard.”
Managing Director, National Housing Builder - Newport
“Thank you for arranging and actioning the survey for my clients cottage. I will be more than happy to refer your company and your excellent service and support to my clients in the future.”
Senior Mortgage Consultant, Financial Company - Leamington
“The entire department would like to take this opportunity to thank you for all you have done and to wish you well in the future. We feel that we had something special between our organisations and hope that you did too.”
Executive Manager, Insurance Brokers - Stockport